Transfer Message saying code related stuff
# support
v
Hi. We are having a weird interaction with the transfer tool. Sometimes when it triggers the ai says a message that seems to be related to the code configuration of the ai isntead of the message itself. Things like below. This is the only issue we have before we go live with this client. We are expecting 5k calls to 10k calls a day from this client, so would like to solve this as soon as possible. Thanks "Just 1 moment while I get us connected. I'll transfer the call now. Multitullus dot parallel toluses, a recipient name. Functions at transfer call. Parameters Destination, ." Call id: a187c38d-703a-41aa-8a68-455dad63f30d
v
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@Vramir I'm sorry to hear about the issue you're experiencing with the transfer tool. It seems like there might be a misconfiguration or a bug that's causing the AI to read out part of the code or script instead of the intended message. To address this, I would recommend reviewing the configuration of the transfer tool to ensure that the message parameter is set up correctly and does not include any scripting language or placeholders that are not being properly replaced. If the configuration seems correct and the issue persists, it may be necessary to escalate this to our support team for a more in-depth investigation. They can look into the specific call ID you've provided and check the logs to understand what's happening during the transfer process. Would you like me to guide you through checking the configuration, or shall I assist you in escalating this to our support team for further assistance?
s
Hey @Vramir try adding these to your promt, and tweak it to make it more similar it will work. Also do let me know how it goes.
Copy code
Never say the word 'function' nor 'tools' nor the name of the Available functions.
Never say ending the call.
v
Thanks, Subham. Will try that
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